Cicely

Hi there, According to the log, we find you have updated several drivers on March 1 for unplugged USB devices. Did the problem happens after March 1? Anyway, could you please send us the serial information for your mouse so that we can search driver for you to fix the problem? Waiting for your reply.

Dear user, Sorry for the inconvenience. Could you please install the latest version of Driver Booster to check whether the problem persists? https://cdn.iobit.com/dl/db/debug/driver_booster_setup.exe If yes, please follow the following steps to help us locate the problem and look into it: 1. Specify this problem with more details, or send us screenshots of error messages and related information. Guide for Taking Screenshots: http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm Or just take a video of what happens. 2. Please download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe > double click to run this tool on the problem PC > click 'Save report to Desktop' > find db_info_YYMMDD.zip on your desktop > send us the zip file. We will analyze the file and try our best to find a solution for you. If the mail can't be delivered because of IObit_Debug_Info.zip, please upload it to http://www.wikisend.com/ and then send the upload link to us. Thanks.

Hi there, Sorry for the delayed reply. We have contacted Webroot and get a reply that the detection is demoved. Could you please update the database of the security software and then check whether the problem is fixed? Should you need any further assistance, please feel free to contact us.

Hi Currently, ASC only scans C drive for system file cleaning; for disk optimization, it can scan any drive including a USB flash drive, you can select other drives in the settings window; for shortcuts cleaning, the tool Shortcut Fixer in Toolbox of ASC can also scan any drive. ASC has many tools in Toolbox and some tools can scan other drivers. You can go to Toolbox to check the tools as per your needs. Have a nice day!

Hi Sorry for the issue you encountered. Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file IObit_Debug_Info.zip to us via the email address feedback@iobit.com. Thank you.

Hi Sorry for the issue you encountered. Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send us the zipped file IObit_Debug_Info.zip via the email feedback@iobit.com. Thank you.

Hi James McKibbin, Please check the current promotion for Driver Boost at http://purchase.iobit.com/en/db/index.php

Hello AlanMintaka, You should receive the license code by the purchasing Email. The license code for ASC Pro is for 1 PC or 3 PC by default. Please check which plan did you get. If something is wrong with your order. Please send me your order reference or purchasing Email so that we can help you check it. Thanks for your understanding.

@Oxygen, Sorry to hear that. Please send us the related screenshot to show the issue you met. Please also download https://cdn.iobit.com/dl/db/debug/DBInfoHelper.exe, >> double click to run this tool>> click 'Save report to Desktop' >> find db_info_YYMMDD.zip on your desktop >> send us the zip file. We will analyze the file and look into the problem asap. Thanks for your patience. Looking forward to your reply. @richardferrym, thanks for your warm reply.

Hi Kretgar, Sorry for my late reply. You can choose which disk to install our program. Please check it during the installation. Have a great day.

Hello Cathmor1973xt, Thanks for your feedback. Please send your purchasing Email or order reference to https://www.iobit.com/en/onlinefeedback.php to cancel it.

Hello NCUSER, It is guaranteed our program is 100% safe. It should be a false positive. Please ensure that you have the latest version and database. If the issue repeats, please send us the related screenshot so that we can communicate with Webroot to remove the false positive. Looking forward to hearing from you. I

Hi You can get your license codes for your purchased products from the page https://www.iobit.com/en/lostcode.php And you can reinstall your products from the page https://www.iobit.com/en/reinstallproduct.php Have a nice day!

Hi Sorry for the issue you encountered. Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file to us via the email address feedback@iobit.com. Thank you.

Hi Sorry for that. Please click the Ignore button to ignore it. Then it will not be listed here.

Hi there, You may kindly know that the driver update provided by Driver Booster works properly on most users' computers. And it is impossible for our testing team to test every single driver update in every single PC situation because driver updates quantity is colossal and PC situations are various. Even though the updates are from official recourse and tested before being added into our database, they cannot be guaranteed to be error-free. Thus, sometimes a problem of this kind happens. That's why Driver Booster includes the features of driver rollback, driver backup and restore, and system restore.

Can you reboot your PC in safe mode? If not, we guess you need to repair the PC. 😞 sorry for that.

Hi there, According to the log, we find that Driver Booster can scan sucessfully on Feb 20. The problem happens on Feb 22, so we guess there is some change with your internet.

Hello car7 , Thank you for contacting IObit. This is Maggie from IObit. What can I do for you? Please describe the issue more clearly so that we can help you further. Any screenshots about the precise issues you met will be helpful. Guide for taking screenshots can be found on http://www.take-a-screenshot.org/ Looking forward to hearing from you. Thank you for your patience.

Hi Andy Wang, To solve this case, please download the latest IObit Malware Fighter 10 from https://cdn.iobit.com/dl/iobit_malware_fighter_setup.exe reinstall and see whether the issue continues. Looking forward to hearing from you. Thank you for your patience.

Hello DJFilimon, As your issue refers to privacy. Please send your purchasing Email by PM or get quick online help at https://www.iobit.com/en/onlinefeedback.php Thanks for your understanding.

Hello cornelis van eck, Sorry to hear that. Please send me the purchasing Email by PM and I will ask our partner to stop sending you notifications. Have a great day.

Hello wahoo, Usually, you can close the windows with "X" in at the top right concern. For the situation you mentioned, if it happens, please send us the related screenshots. Something should be misunderstood.

Hi Please follow the steps below to check again. Run ASC to scan again > in the scan result window, please click System weaknesses in the left panel, then you will see the detailed items scanned out in the right panel > check the items that you need to be fixed > click the Fix button, then ASC will fix them. Note: If you set ASC to fix issues automatically after the scan is finished, you need to set it to manually fix, then you can check the item in the scan result window. The following screenshot is for your reference.

Hi We are sorry for the issue you encountered. Please download the tool from https://cdn.iobit.com/dl/tools/InfoHelper.exe. Then double-click to run this tool on the PC with the problem and click "Save report". After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click the "OK" button to open that saved folder. Please send the zipped file IObit_Debug_Info.zip to feedback@iobit.com for further checking. Thank you.